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Jlucina.com Product Policies and Legal Notices
If you have any questions, please do not hesitate to contact one of our consultants in person at info@Jlucina.com or 866-860-8172. If you'd like an immediate answer, you might be able to find the information you're looking for below.
Product Availability and Pricing
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.
Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at info@Jlucina.com or 866-860-8172.
Shipments are Insured
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Jlucina.com orders over $1,000, regardless of any signature waivers you may have with the shipping company.
Alternative Shipping Address
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
Currently, sales tax is only collected on orders shipped to addresses in the state of Florida.
To help ensure you make the right choice, we offer a very simple return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. Read the details of our Return Policy carefully.
We do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please call one of our Consultants at 1-866-860-8172 and we would be happy to help you make your choice.
Information on our Website
At Jlucina.com, we make every attempt to ensure that our online information is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Jlucina.com states that carat total weight in all purchases may vary 0.05 carats from stated weight.
The Jlucina policy on Conflict Diamonds
At Jlucina.com, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Under no circumstances shall Jlucina.com be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our consultants at info@Jlucina.com or 866-860-8172.